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Transferring a prescription from one pharmacy to another is a common need, —whether you’re moving, looking for lower prices, or just prefer a different pharmacy. This guide will walk you through everything you need to know, including the information you’ll need, how the process works, available methods, potential delays, helpful tips, special cases, and what to do once your prescription is transferred.
Keep reading to learn how to transfer a prescription from one pharmacy to another, step-by -step.
Looking for a faster, easier way to handle prescriptions? Meet with a provider online.
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What you’ll need to transfer a prescription from one pharmacy to another
Before you start the transfer process, make sure you have the following information ready:
- Full name and date of birth – to confirm your identity
- Prescription (Rx) number(s) – the unique ID for each medication
- Current pharmacy’s name and contact info – including address and phone number
- New pharmacy’s name and location – where your prescription will be sent
- Insurance details – plan name, member ID, and any updates
- Home address and phone number – some pharmacies may require this
Having this info on hand can help avoid delays.
Step-by-step guide to transferring a prescription from one pharmacy to another
Step 1: Check if you need a new prescription
Most medications can easily be transferred, but there are rules for different schedules of medications. The United States Drug Enforcement Agency (DEA) allows for a one-time transfer of electronic prescriptions for Schedule II drugs between DEA-registered pharmacies. If you need a refill for Schedule II drugs, you’ll need a new prescription for each fill, they can’t be refilled even at a new pharmacy. For Schedule III–V medications, the one-time transfer rule still applies. You can only transfer the prescription once per original prescription.
Step 2: Contact your current pharmacy
Call or visit your current pharmacy and provide your personal and prescription details. Per DEA regulations (21 CFR 1306.25), only a licensed pharmacist or a properly supervised intern can complete the transfer.
The pharmacist will mark the original prescription as “VOID” (or update the electronic record), record the receiving pharmacy’s information (including DEA number), and document both pharmacists’ names and the date of the transfer. This record must be kept for 2 years.
Step 3: Reach out to the new pharmacy
At the new pharmacy, a pharmacist will request your prescription information from the previous pharmacy. This may be done by phone, fax, electronic system, or other approved methods.
The receiving pharmacist will update the prescription record with the word “TRANSFER” and include:
- Original issue and fill dates
- Number of refills authorized and remaining
- Contact and licensing details of the original pharmacy and pharmacist
This information must also be retained for 2 years.
Ways to transfer a prescription from one pharmacy to another
The pharmacy will do most of the work, but you’ll still need to request the transfer. You can do this in several ways:
- Phone call – Contact the new pharmacy directly.
- Mobile app – Some apps let you scan your prescription label.
- In-person form – Many pharmacies offer transfer forms on-site.
- Online request – Chains like CVS and Express Scripts offer web forms.
- Mail-order pharmacy – Follow their specific instructions, which may include completing forms, submitting via fax, or completing an online submission.
Select the option that best suits your situation.
Transfer your prescription online
Providers on Klarity Health can review your medication and, if appropriate, send a prescription directly to your preferred pharmacy.
How long does a prescription transfer usually take?
Prescription transfers for non-controlled medications typically take 1–2 business days. Schedule II transfers, even when electronic, may take longer. Pharmacies must verify that their systems are compatible for electronic controlled substance transfers.
Delays may also happen if:
- You’re out of refills
- Your prescription has expired
- The medication is a controlled substance
- One or both pharmacies experience system issues
If you’re running low on medication, contact both pharmacies and your provider to avoid treatment interruptions.
Tips to successfully transfer a prescription from one pharmacy to another
Before you request a transfer, you may want to:
- Check insurance coverage – Confirm that your new pharmacy accepts your insurance.
- Look for transfer offers – Some pharmacies offer coupons or discounts for transferring.
- Know the pharmacy hours – Plan around store hours and prescription processing times.
- Consider auto-refills – Check if your new pharmacy has the opportunity to enroll in automatic refill programs.
Situations that might need extra steps for prescription transfer
Controlled substances
Electronic transfers for Schedule II–V controlled substances are allowed once for the initial fill, based on DEA rules and subject to state laws. Refills for Schedule III–V prescriptions can only be transferred once per original prescription. Schedule II medications cannot be refilled or transferred; they must be prescribed again each time. How long a prescription is valid for can vary by state—for example, 30 days in Massachusetts vs. 6 months in North Carolina.
Mail-order medications
You may need to complete forms, provide ID, or follow specific online steps.
Pharmacy closures
If your pharmacy closes permanently , your prescription may be automatically transferred to a partner pharmacy.
Pediatric or family prescriptions
Prescriptions for children or other family members may require a guardian’s approval or ID, depending on state laws and pharmacy policy.
What to do after your prescription is transferred
Once the prescription transfer process is started, we suggest:
- Tracking the transfer – Many pharmacies offer text alerts or app notifications to keep you informed.
- Verifying prescription details – Check the medication name, dosage, quantity, and manufacturer before taking it home.
- Setting up reminders – Use pharmacy alerts or apps to stay on schedule with refills.
Key takeaway
Transferring a prescription is usually simple as long as you make sure you have all the right information, understand your medication type, and know what steps to follow. Most transfers take just a few business days, especially when you’re prepared.
Want to transfer your prescription without a trip to the pharmacy?
With Klarity Health, you can transfer your prescription completely online—no visits needed. Our licensed providers will review your information and, if medically appropriate, help move your prescription to your preferred pharmacy.
Whether you’re switching pharmacies, relocating, or looking for more convenient service, Klarity makes it easy to stay on track with your medication.
Book an appointment today at Klarity Health and let us handle the transfer for you.
FAQs about transferring a prescription from one pharmacy to another
*Appointments are generally available within 24 hours. Free initial consultations are available only with select providers. Prescriptions, particularly for controlled substances, may require an in-person evaluation depending on the state of residence and current federal regulations.
The information provided in this article is for educational purposes only and should not be construed as medical advice. Controlled substances may not be appropriate for all patients and any mention of these medications is for educational purposes only, not for marketing or encouraging self-diagnosis. Always seek the guidance of a qualified healthcare professional with any questions or concerns you have regarding your health. Providers on Klarity Health are independent practitioners with clinical autonomy. Nothing in this article is intended to diagnose or treat any condition, including guaranteeing prescription medication of any kind or dosage. Not all providers on Klarity Health prescribe all medications, particularly medications that are controlled substances.
If you’re having a mental health crisis or experiencing a psychiatric emergency, it’s crucial to seek immediate help from a mental healthcare professional, such as a psychiatrist, psychologist, or therapist. You can also call your local emergency services, visit your nearest emergency room, or contact a crisis hotline, such as the National Suicide Prevention Lifeline, by calling or texting 988 or dialing the Lifeline’s previous phone number, 1-800-273-TALK (1-800-273-8255) in the U.S.
