Written by Klarity Editorial Team
Published: Jun 10, 2026

The landscape of mental health care has transformed dramatically over the past few years. What began as a pandemic-driven necessity has evolved into a permanent fixture of healthcare delivery—but not without growing pains, regulatory scrutiny, and some notable casualties along the way.
If you’re considering online mental health services in 2026, you’re navigating a vastly different terrain than existed just three years ago. Some of the biggest names from the telehealth boom have either disappeared entirely or fundamentally changed their approach. Meanwhile, established providers have tightened their medication policies, and new regulatory frameworks continue to reshape what’s possible through virtual care.
This comprehensive guide breaks down the current state of telehealth mental health services, examining which providers are still operating, what medications they can and cannot prescribe, and how to find quality care that meets your specific needs.
The explosive growth of mental health telehealth during 2020-2021 created unprecedented access to care—but also revealed significant vulnerabilities in how quickly scaled services maintained quality and compliance.
The Rise and Fall of ‘Easy Access’ ADHD Services
Perhaps nowhere were these challenges more visible than in ADHD-focused telehealth. Companies like Done and Ahead promised convenient access to ADHD diagnosis and medication management, often completing evaluations in under 30 minutes and prescribing stimulant medications like Adderall through subscription models.
This model proved unsustainable. Done Global, once a prominent ADHD telehealth provider, effectively ceased operations in 2024 after its top executives were criminally indicted by the Department of Justice for allegedly distributing 40 million doses of Adderall and other stimulants through improper prescribing practices. This marked the first criminal case of its kind against telehealth executives.
Ahead (HelloAhead), another ADHD-focused platform, shut down in 2022 amid financial pressures and operational challenges. These closures left thousands of patients scrambling to find new providers and highlighted the risks of platforms built primarily around controlled substance prescriptions.
The Cerebral Pivot
Cerebral, which had aggressively marketed ADHD services and raised hundreds of millions in venture capital, faced intense scrutiny in 2022. The company stopped accepting new ADHD patients for stimulant medications in May 2022 and later paid $3.6 million to settle federal allegations about its prescribing practices. While Cerebral still operates today, it has fundamentally shifted toward treating depression and anxiety with non-controlled medications, maintaining a notably ‘conservative’ approach to prescribing.
The regulatory environment and provider policies around controlled substances have tightened considerably. Here’s what you need to know about medication prescribing in 2026:
The availability of stimulant medications like Adderall, Vyvanse, and Ritalin through telehealth has become extremely limited:
This restrictive landscape creates real challenges for adults with ADHD seeking legitimate care. Many patients report frustration with being categorically denied access to medications that have worked for them, while others appreciate the more thorough evaluation processes now required.
Benzodiazepines like Xanax (alprazolam), Ativan (lorazepam), and Klonopin (clonazepam) are similarly restricted:
Only specialty psychiatric services with established patient relationships typically prescribe these medications, and even then, with significant caution.
Controlled sleep medications like Ambien (zolpidem), Lunesta (eszopiclone), and similar ‘Z-drugs’ are generally unavailable through most telehealth platforms. Providers instead recommend:
Interestingly, while controlled substances face mounting restrictions, 2025 saw explosive growth in telehealth prescribing of GLP-1 medications (Wegovy, Ozempic) for weight loss. These medications are not DEA-controlled substances, making them easier to prescribe virtually.
Hims & Hers launched a successful weight management program featuring GLP-1s, though the FDA issued warnings in 2025 about platforms marketing compounded versions of these drugs. PlushCare will prescribe GLP-1s for obesity with comorbidities on a case-by-case basis, while Teladoc generally does not offer weight-loss GLP-1 prescriptions in standard care.
With the landscape clarified, let’s examine the providers still standing and how they stack up:
Talkiatry operates as a true telepsychiatry practice with board-certified psychiatrists licensed in 43 states. This model offers the most comprehensive medication options, including controlled substances when appropriate.
Strengths:
Considerations:
Best for: Patients with complex psychiatric needs, those with good insurance coverage, and individuals who want comprehensive psychiatric evaluation and ongoing medication management with a board-certified psychiatrist.
Brightside focuses exclusively on depression, anxiety, PTSD, OCD, and insomnia using non-controlled medications.
Strengths:
Considerations:
Best for: Patients with depression or anxiety who prefer avoiding controlled substances, those seeking a combined therapy and medication approach, and individuals comfortable with monthly subscription pricing.
Cerebral still operates but in a fundamentally different form than its early iteration.
Strengths:
Considerations:
Best for: Patients seeking treatment for depression or anxiety with non-controlled medications who prefer a subscription model and don’t need ADHD or controlled anxiety medication management.
These established platforms offer mental health services as part of broader telehealth offerings.
Strengths:
Considerations:
Best for: Patients with employer-sponsored coverage, those needing general medical care alongside mental health services, and individuals with straightforward depression or anxiety not requiring controlled medications.
PlushCare operates as a primary care platform that also addresses mental health needs.
Strengths:
Considerations:
Best for: Patients wanting integrated primary and mental health care, those with insurance coverage, and individuals seeking weight management alongside mental health support.
Hims & Hers targets a younger demographic with lifestyle-focused health services, including mental health.
Strengths:
Considerations:
Best for: Younger adults with mild-to-moderate anxiety or depression comfortable with digital-first care, those seeking multiple wellness services on one platform, and cash-paying patients who value convenience.
Most major platforms now operate nationwide, but licensing requirements mean availability varies. Here’s the current status in key states:
California, Texas, Florida, New York, Pennsylvania, and Illinois:
Other state considerations:
The future of telehealth prescribing remains uncertain as temporary pandemic-era flexibilities expire:
The Ryan Haight Act Waiver
During COVID-19, the DEA waived requirements for an in-person medical evaluation before prescribing controlled substances. This waiver, which enabled the entire ADHD telehealth boom, has been repeatedly extended but faces an uncertain future.
As of late 2025, the waiver was extended through December 2025. What happens in 2026 remains unclear, with possible scenarios including:
This uncertainty has driven some telehealth companies to establish hybrid models or partnerships with brick-and-mortar clinics to ensure continuity of care regardless of regulatory changes.
Increased Enforcement and Compliance
The DOJ’s prosecution of Done executives and the settlement with Cerebral signal that authorities are actively monitoring telehealth prescribing practices. Expect:
At Klarity Health, we’ve watched this industry evolution closely and built our approach to address the gaps left by both failed startups and overly restrictive platforms.
Our Philosophy: Responsible Access
We believe patients deserve timely access to legitimate psychiatric care—including controlled medications when clinically appropriate—without the compliance failures that plagued early telehealth startups or the categorical refusals that characterize many current platforms.
Klarity offers:
Conditions We Treat
Unlike platforms that have narrowed their focus to avoid regulatory risk, Klarity treats the full spectrum of mental health conditions, including:
Our Medication Approach
We follow evidence-based guidelines and prescribe medications—including controlled substances when clinically indicated—responsibly:
We’re neither a ‘pill mill’ that rubber-stamps prescriptions nor a platform that categorically refuses entire classes of effective medications. We provide individualized psychiatric care.
With so many options, how do you choose? Consider these questions:
1. What’s your primary concern?
2. What’s your budget and insurance situation?
3. How quickly do you need care?
4. Do you need medication, therapy, or both?
5. What’s your comfort level with digital-only care?
The telehealth boom produced both innovation and problematic practices. Watch for these warning signs:
🚩 Guaranteed medication promises (‘Get Adderall prescribed in 24 hours’) – Legitimate providers evaluate first, prescribe only if appropriate
🚩 Extremely short evaluation times – Proper psychiatric evaluation takes more than 10-15 minutes
🚩 Pressure to subscribe long-term – Quality care doesn’t require being locked into extended contracts
🚩 Difficulty contacting your provider – You should be able to reach your prescriber with questions
🚩 Refusal to provide medical records – Your medical information is yours; providers should share it readily
🚩 Prescribing without follow-up plans – Controlled substances especially require ongoing monitoring
The telehealth mental health industry has matured considerably, with hard lessons learned from the failures of 2022-2024. What remains is a more sustainable, if more cautious, landscape.
The good news: Quality telehealth mental health care is available, often at lower cost and with better convenience than traditional in-person care. Providers have implemented stronger compliance programs and more thoughtful prescribing practices.
The challenge: Finding appropriate care requires understanding each platform’s limitations. Many excellent providers simply cannot prescribe certain medications, while others have such restrictive policies that legitimate patients struggle to access needed treatments.
The opportunity: Platforms like Klarity Health that offer comprehensive, responsible psychiatric care—including appropriate use of controlled medications—without the compliance failures of early startups represent a middle ground that serves patients well.
Whether you choose Klarity or another provider, the key is finding a platform that:
Mental health care has never been more accessible, but accessibility means little without quality, safety, and individualized attention. Choose wisely, ask questions, and don’t settle for care that doesn’t meet your needs.
If you’re seeking comprehensive, affordable mental health care that treats you as an individual rather than categorically limiting treatment options, Klarity Health is here to help. Our licensed psychiatric providers conduct thorough evaluations and create personalized treatment plans—including responsible use of controlled medications when clinically appropriate.
Get started today:
Visit Klarity Health to schedule your initial evaluation and experience psychiatric care that’s both accessible and comprehensive.
AP News – ‘Top executives of telehealth company Done charged with distributing Adderall’ (June 14, 2024). Available at: apnews.com
TIME Magazine – ‘Why Telehealth Startups Like Cerebral, Done and Ahead Are Falling Short on Their Promises’ (November 1, 2022). Available at: time.com
TechTarget – ‘Pushing ADHD telehealth prescriptions costs Cerebral millions’ (November 6, 2024). Available at: techtarget.com
Telehealth & Telecare Aware – ‘Done effectively done at the State level: CEO, President, clinical chief arrested’ (June 19, 2024). Available at: telecareaware.com
AP News – ‘FDA warns telehealth companies marketing unapproved weight-loss drugs’ (September 16, 2025). Available at: apnews.com
📅 Research Currency Statement
This article was researched and verified as of January 4, 2026. Provider operating status, prescribing policies, pricing, and availability were confirmed through official company websites, recent news reports, and regulatory filings. The telehealth landscape continues to evolve; readers should verify current policies directly with providers before making healthcare decisions.
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